Delivery Information
UK Delivery Information
At The Silver Vault, we take great care to ensure your jewellery is packaged securely and delivered promptly. All orders are dispatched from the UK.
Delivery Options
Standard 1st Class Delivery – £3.25 Delivered via Royal Mail 1st Class Estimated delivery time: 2–5 working days
Tracked 48‑Hour Delivery – £3.65 Fully tracked Royal Mail service Estimated delivery time: 2 working days from dispatch Orders placed after 2pm are dispatched the next working day
Tracked 24‑Hour Delivery – £4.95 Fully tracked Royal Mail service Estimated delivery time: 1 working day from dispatch Orders placed after 2pm are dispatched the next working day
Special Delivery – Next Day Before Noon – £7.95 Guaranteed next‑day delivery before 12 noon Fully tracked and signed‑for service Orders placed after 2pm will be dispatched the next working day.
Delivery Reliability
We send all orders using the delivery service selected at checkout. However, we cannot be held responsible for late deliveries caused by Royal Mail not adhering to their service guarantees.
Dispatch Times
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Orders are normally dispatched within 1 working day
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Weekend and bank holiday orders are processed the next working day
Tracking
Tracking details will be emailed to you for all tracked services (Tracked 24 and Special Delivery).
Delivery Address
Please ensure your delivery details are correct at checkout. We cannot be responsible for delays or losses caused by incorrect or incomplete addresses.
Missed Deliveries
If you are not available when delivery is attempted, Royal Mail will leave a card with instructions for redelivery or collection from your local depot.
Lost or Delayed Parcels
If your parcel has not arrived within the expected timeframe, please contact us and we will investigate with Royal Mail. A replacement or refund will be issued once the parcel is confirmed lost.