Here at The Silver Vault providing the best quality products and service is extremely important to us. If you are not completely satisfied, please return the goods to us, unused and in the original packaging, within 14 days and we will happily provide a refund or alternatively, exchange the item accordingly. Please note all returned items need to be returned unworn.
Please note, once personalised items have been personalised, they are non returnable.
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.
However, goods received damaged in transit will be replaced at no cost with free delivery provided you must inform us of any breakage within three days of receiving the order.
In order to return goods to us:
Please rewrap the item you wish to return in the packaging it was sent in. This will keep the item of jewellery safe from damage during the postal process. Our address is on the side of the postal label on the padded envelope we sent your jewellery in. Our address is also on the bottom of the invoice, again sent to you in the envelope. We suggest you send the package "Signed For"
If you have any questions please get in touch: firstname.lastname@example.org
If you do not have a copy of the invoice, please include a covering letter within your return parcel, including your address details, telephone number, the reason for return and how you wish to proceed.